Global Updates

CWT appoints chief traveller experience officer

Niklas Andréen to lead global traveller services as Matt Beatty departs after more than 25 years with the company.

Global travel management company, Carlson Wagonlit Travel (CWT), has appointed Niklas Andréen as executive vice president and chief traveller experience officer, effective September 2018.

Based in London, Andréen will report to Kurt Ekert, President & CEO of CWT, and serve as a member of the CWT Executive Leadership Team.

Andréen will oversee worldwide traveller services, rebranded as ‘traveller experience’ to align with CWT’s 3.0 digital strategy and a holistic approach to customer experience across all channels. Andréen will take over from Matt Beatty, who will leave the company later this year.

“Niklas brings a set of skills and experience to our team which will further accelerate the delivery of our strategic transformation,” Kurt Ekert said. “At the same time, we are sorry to see Matt leave after more than 25 great years with the company. Matt has made enormous contributions during his career with CWT and will be missed after he departs.”

Andréen is currently senior vice president & managing director of hospitality, car, digital media, corporate and digital (beyond air) at Travelport, and has held several other leadership roles including leading the integration of Travelport’s digital assets into the business. He has also founded two businesses and held consulting positions with Accenture, Connecta and Monitor Company earlier in his career.

Niklas Andréen is a Swedish national and graduate of the Stockholm School of Economics.