Singapore Updates

Millennium Hotels rolls out robots across Singapore

Six hotels in the Lion City will have an AUSCA robot chef by the end of this month.

Millennium Hotels and Resorts (MHR) is set to deploy the Autonomous Service Chef Associate (AUSCA) at Orchard Hotel Singapore, Grand Copthorne Waterfront Hotel Singapore, M Hotel Singapore, Studio M Hotel Singapore and Copthorne King’s Hotel Singapore this month.

AUSCA was first introduced to the hospitality industry in November 2017 as the world’s first robot chef prototype, when it prepared eggs for guests of M Social Singapore as part of the hotel’s breakfast offering.

After six upgrades over the last 12 months, AUSCA now offers guests the choice of sunny-side up and an omelette at an improved time of slightly more than a minute and allows guests to choose from a selection of toppings for their omelette.

The deployment comes after the rollout of AURA, the group’s front-of-house Autonomous Service Delivery Robot, to the group’s properties in Singapore.

Interim Group Chief Executive Officer at Millennium Hotels and Resorts, Tan Kian Seng, says robotic solutions like AUSCA and AURA help increase productivity, optimise operations, and elevate guest experiences to a new level.

He adds: “Given M Social Singapore’s size and millennial demographic, it was well-suited for such a new technology to exist. The intention is now to incorporate these innovative robotic solutions into the rest of our Singapore properties before a global rollout.”

AUSCA was launched with the support from Singapore Productivity Centre’s Hotel Productivity Centre Applied Research initiative and was developed by Kurve Automation with industry guidance from Republic Polytechnic, School of Hospitality.

The latest version of AUSCA is currently deployed at M Social Singapore, Studio M Hotel Singapore, Copthorne King’s Hotel Singapore and M Hotel Singapore. It will be launched at Grand Copthorne Waterfront Hotel Singapore on 12 November 2018, and Orchard Hotel Singapore by the end November 2018.