Global Updates

CWT extends mobile air booking app to 20 countries

A typical domestic booking can take as little as 60 seconds from start to finish.

Carlson Wagonlit Travel (CWT) has expanded its mobile air booking offering in 20 key markets around the world, giving travellers the option to book flights directly on the myCWT™ app.

The service was originally piloted in early 2017, and launched commercially in Q2 2018. Mobile air booking is now being rolled out to some of the largest markets around the world, including the U.S., Germany, France, the UK, Canada, Switzerland, Austria, Italy, Australia, Poland, Brazil, Denmark, Hong Kong, Singapore, Spain, Ireland, Belgium, and the Netherlands.

According to CWT, early analysis shows that clients with air booking capability have seen a 30 per cent shift from offline to online, saving on fees. CWT’s mobile air booking supports global distribution system (GDS) and low-cost carrier content, as well as client rates and preferred airlines.

CWT also says that the air booking capability has a set of innovative features, including a “best time to book” indicator, which alerts travellers when prices are expected to increase, and recommends an optimal time to reserve flights.

A 24-hour search function also gives travellers a complete list of options, including cheaper flights outside a specified window.

The myCWT™ app already features check-in functionality for most major airlines, as well as notifications for flight delays, cancellations, gate changes, and safety and security travel alerts. It also offers mobile hotel bookings for 850,000 hotels worldwide, calendar synching, traveller profile integration with loyalty programmes, and advanced sharing functionality.