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Hyatt properties in APAC focus on wellbeing experiences, appoint hygiene leaders

Hyatt Hotels and Resorts announces first phase completion of its Global Care & Cleanliness Commitment across all of its 149 hotels in Asia Pacific. The hotel group now enters phase two to appoint Hygiene and Wellbeing Leaders and obtain accreditation by the Global Biorisk Advisory Council.

Hyatt’s newly required role is integrated into at all of its individual properties around the region to oversee the execution of the group’s commitment.

“As countries around the Asia Pacific region continue to ease stay-at-home orders and travel restrictions, our top priority is to ensure our guests feel safe as they return to dine and stay at our hotels,” said David Udell, Group President, Asia Pacific, Hyatt.

“Our region was the first to be impacted by COVID-19, and our hotels were quick to implement a consistent set of enhanced safety and hygiene measures. Wellbeing is at the heart of demonstrating our care, and in these uncertain times, it has been critical to our recovery efforts. In Greater China we are seeing a good rebound at our hotels, driven by domestic leisure guests and strong demand at our restaurants.”

Beyond safe and clean, new guest experiences

Hyatt has worked quickly to roll out enhanced sanitisation and operational protocols across its 149 hotels in the region. Hygiene and safety measures introduced in Phase One include providing alcohol wipes at restaurants and as part of in-room amenities, knock-and-go room service, increased frequency of cleaning air filters, implementation of a new wellness policy for colleagues, and mandatory usage of masks by all associates.

Hyatt is going beyond safety and cleanliness and focusing on providing guests with a holistic sense of wellbeing from pre-arrival to checkout and beyond. Here are some examples of how Hyatt hotels in Asia Pacific are reimagining the hotel experience with creativity and care:

  •  Wellbeing Where You Are: The true fulfilment of Hyatt’s purpose of care is wellbeing. Through a new, exclusive collaboration with Headspace, guests, members and colleagues can access mindfulness exercises, guided meditations and sleep content via the World of Hyatt app either on in-room TVs or on the road. Guests can also request fitness equipment such as yoga mats and weights to be delivered to the guestroom via the app. Hotels have rearranged their gym equipment in adherence to physical distancing guidelines and some properties provide new outdoor workout spaces. The new Hyatt WeChat Mall features over 300 experiences from over 80 hotels in Greater China with an emphasis on wellbeing. For instance, the new ‘Hyatt Summer Academy’ at Grand Hyatt Hong Kong and Hyatt Regency Hong Kong, Sha Tin offers healthy cooking classes and lessons on sporting fundamentals for the whole family.
  • Less Contact, More Care: Hyatt hotels are working to roll out enhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt. The new features, available in select markets and rolling out on an ongoing basis, will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, mobile key entry, contactless check-in and checkout, and more. Currently, in Asia Pacific, 25 percent of Hyatt hotels offer mobile key entry. For meetings and events, Hyatt hotels in Australia are exploring audio-visual technology that will help offer customers hybrid meeting options – on-property and remote – for large-scale events with social distancing in mind. In addition to reconfiguring event spaces, Hyatt Regency Beijing Wangjing provides event attendees with a ‘safe hygiene kit’ on arrival.
  • Feeding the Senses: Exceptional food and beverage experiences have always been a differentiator for Hyatt in Asia Pacific, and over the last few years, Hyatt has placed great emphasis on food safety certification. As of today, over 86 percent of the Hyatt’s regional portfolio has comprehensive food hygiene management systems in place – 26 hotels are ISO22000 certified, 72 hotels are HACCP certified, and 31 hotels are FSMS certified. Where buffet services have reopened, food stations feature protective barriers. In Hyatt Regency Shanghai Global Harbor, the rooftop terrace is repurposed for outdoor dining, and for guests who prefer to a have a cocktail in their room, Grand Hyatt Shanghai designed an in-room mixology kit. New QR codes for restaurant and bar menus are available at many hotels including Grand Hyatt Seoul and Hyatt Regency Hong Kong, Tsim Sha Tsui.

In recent months, several Hyatt hotels have been officially recognised by the local health and tourism authorities in their respective countries for their efforts to ensure a safe and healthy environment for all guests and colleagues. For instance, Grand Hyatt Singapore was one of the first establishments in Singapore to receive the “SG Clean Quality Mark”, while Hyatt Regency Bangkok Sukhumvit was recently awarded the “Amazing Thailand Safety and Health Administration” certificate.

In preparation for Phase Two of Hyatt’s Care & Cleanliness Commitment, all Hyatt hotels will go through the GBAC STARTM cleanliness and training accreditation process from the Global Biorisk Advisory Council (GBAC) before the end of the year.

Hygiene & Wellbeing Leaders at All Properties Around Asia Pacific

As part of the Global Care & Cleanliness Commitment, by July 2020, every Hyatt hotel will have at least one person on property trained as Hygiene & Wellbeing Leader who is responsible for their hotel adhering to new operational guidance and protocols.

“Prior to COVID-19, many of our hotels in Asia Pacific already had a Hygiene Manager. In today’s new operating environment, it is ever more crucial to have a dedicated Hygiene & Wellbeing Leader at each of our hotels to ensure the safety and health of our guests and colleagues,” said Udell. “To date, over 55 percent of Hyatt’s properties in Asia Pacific have appointed Hygiene & Wellbeing Leaders, with the remaining hotels required to fill this position by July.”

Each Hygiene & Wellbeing Leader will help maintain the hotel’s mandatory GBAC STARTM accreditation, including a cleaning, disinfection and infectious disease prevention programme that will focus on establishing hotel environments that are sanitary, safe and healthy. In addition, the Hygiene & Wellbeing Leaders will monitor the wellbeing of their colleagues through daily pulse surveys.

For more information on Hyatt’s enhanced cleanliness protocols and reimagined experiences, please visit hyatt.com/care-and-cleanliness.